ge36's Privacy Policy

1 What information we collect

When you use the ge36 site, various types of information may be collected automatically or directly from you. The types of information collected are as follows:

1.1 Registration & Account Information

When creating or managing an account, we may collect:

• Your full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Information about your preferred payment method (bKash, Nagad, Rocket, Upay or bank details)
• Password (stored in encrypted form)

1.2 Transaction Information

To keep records of financial transactions, we store the following information:

• Deposit and withdrawal amounts and dates
• Type of payment method used
• Transaction identification number
• Record of bonus and promotion usage

1.3 Technical Information

The following information may be collected automatically when you use the site:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, or desktop)
• Time and duration of site usage
• Page visits and navigation information

1.4 Cookies & Tracking

ge36 uses cookies and similar technologies to improve your site experience, remember your preferences, and analyse usage patterns. You can control cookies through your browser settings, though some features may then become limited.

2 Purpose of using information

Collected information is used only for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Payment processing: To complete deposit and withdrawal transactions and maintain financial records.
• Service delivery & improvement: To improve site functionality, introduce new features, and enrich the user experience.
• Customer support: To provide accurate and timely resolution of your inquiries or complaints.
• Fraud & abuse prevention: To ensure account security and to identify and stop suspicious activity.
• Legal compliance: To maintain required records and produce reports under applicable laws and regulations.
• Communication: To keep you informed about important account updates, policy changes, or security-related matters.

Your information is not sold or exchanged with third parties. Limited information may be shared with selected partners solely for payment processing and technical service delivery, and those partners operate under strict confidentiality agreements.

3 Data protection measures

ge36 gives the highest priority to the security of your personal information. We have put in place the following technical and organisational measures:

3.1 Technical Security

• SSL encryption: All data transmitted on the site is protected by SSL (Secure Sockets Layer) encryption, making it impossible for third parties to read the data.
• Password hashing: Your password is never stored in plain text; it is kept in encrypted form using industry-standard hashing algorithms.
• Firewall & intrusion detection: Our servers are protected by firewalls and automated threat-detection systems.
• Regular security audits: Security audits are conducted regularly to identify potential vulnerabilities.

3.2 Access Control

Access to your information is restricted to only those staff members who need it for their work. All staff operate under strict confidentiality agreements and receive regular security training.

4 Information sharing & disclosure

ge36 does not share your personal information with third parties except in the specific circumstances described below:

4.1 Service Provider Partners

Limited information may be shared with trusted partners for essential tasks such as payment processing (including bKash, Nagad, Rocket, Upay and bank transfers), technical infrastructure management, and customer service. These partners may use the information only for the agreed purpose and may not themselves disclose it to third parties.

4.2 Legal Requirements

Certain information may be disclosed when required by a court order, a request from a lawful authority, or to comply with applicable law. Such disclosure is always kept within the bounds of the law and limited to the minimum information necessary.

4.3 Security & Fraud Prevention

We reserve the right to share relevant information with the appropriate authorities to prevent fraudulent activity, account hacking, or actions that could harm other users.

5 Data retention period

Your information is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. In specific cases:

• Account information: Retained for as long as the account is active and, after closure, for the applicable legal retention period.
• Transaction records: Retained for the period required under financial law and audit requirements.
• Customer service records: Kept for a set period to assist with future inquiries.
• Technical logs: Retained for a short period for security monitoring and troubleshooting.

Once the retention period ends, your information is securely deleted or anonymised.

6 Your rights & controls

You have certain important rights regarding your personal information, which are described in detail below:

6.1 Right of Access & Correction

You may request to view the information we hold about you at any time. If any information is incorrect or incomplete, you may request a correction. Our support team will process such requests within a reasonable time.

6.2 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may not be deletable due to legal obligations, active transaction disputes, or security-related reasons.

6.3 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. We will take prompt action upon receiving such a request.

6.4 How to Submit a Request

To exercise any of the above rights, write to our support email or contact us via 24/7 live chat. After verifying your identity, we will take appropriate action.

7 Underage users

ge36 is intended solely for users aged 21 and above. We do not knowingly collect information from minors. If we become aware that information has been collected from a minor, that account will be immediately closed and the information deleted.

If you believe a minor is using our site, please notify our support team immediately.

8 Third-party sites & links

The ge36 site may occasionally reference third-party websites. ge36 is not responsible for the privacy policies, content, or practices of those external sites. It is your responsibility to read their own privacy policies before visiting any external site.

9 Policy changes

ge36 reserves the right to update this privacy policy as needed. You will be notified of significant changes by email or by a notice on the site.

Continued use of the site after changes are published will be taken as your agreement to the updated policy. You are therefore advised to check this page regularly. The date of each change will be noted at the top of the page under "Last Updated".

10 Contact us

If you have any questions, concerns, or requests about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.